Thermae Sylla Spa & Wellness Hotel

The room was too hot to sleep, full of noise with the windows open. Uncomfortable pillows and beds, no sleep all night

The classic case of the red apple that the worm eats inside. And obviously in the case of this hotel, the evil must start with the management. A world original, the main entrance of the hotel has steps, without access for people with mobility issues, with an old wooden door that the customer must push through loaded with suitcases to enter. Upon entering, you are greeted by the glamour of a once-palatial space, you are impressed by the high-ceilinged space with the careful decoration and you are put off by the cold behavior of the staff. The room is simple, disproportionate to the cost and the title "5-star". The refrigerator is empty, the TV the size of a desktop computer screen does not work, the old-style bathtub with a curtain and the basin with a drain. The outlet next to the bed is broken. In the morning we asked for breakfast in the room. Big mistake, because apparently this "5-star" hotel does not have this service. First they brought us coffee with the corresponding charge and when we contacted the reception again, they brought us a breakfast tray that would be ashamed to serve even a third-class pension. Not a bottle of water, not even two napkins.. The spa areas are decent, a bit reminiscent of old sanatoriums but decent. The massage is administrative. The masseur is distant and cold, practicing an unknown technique, for those who have experience of what a good massage means, that in no way corresponds to the cost. We said nothing. The cold behavior of the staff gives you the idea that any complaint will fall on deaf ears because it is either their policy or they are expressing their dissatisfaction with their management in this way. Too bad. It could be much better.

I visited the hotel for the third time, always for Christmas. I noticed that there is a difference for the worse from the previous times. The food is mediocre and the New Year's Eve menu is bad except for the dessert. The live music probably drove people away early. On Christmas Day, there was the same live music with a loud amplifier in the bar, which also drove people away. I remember in 2017, when the bar was packed with people. Also, the prices for services and the bar have increased a lot. I was also horrified by the treatment of a wet kitten that entered the reception and there was a panic about who would be the first to throw her out into the street. In fact, an elderly lady, probably a hotel employee, kept kicking her. The best hotels abroad are now pet friendly... At least we enjoyed the water...